Last updated: March 21, 2023

This Return and Exchange Policy is effective as of March 21, 2023 and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page.

We reserve the right to update or change our Return and Exchange Policy at any time and you should check this policy periodically. Your continued use of the Service after we post any modifications to the Return and Exchange Policy on this page will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Return and Exchange Policy.

If we make any material changes to this Return and Exchange Policy, we will notify you either through the email address you have provided us, or by placing a prominent notice on our website.

In returning or exchanging the item, please email our Customer Care Department ( regarding your concern/s.

On your email, please indicate your complete name, order number, order date and reason for return/exchange. Attach 3 – 5 pictures of the merchandise in their original condition complete with accessories and packaging.

Claims for Return or Exchange must be made within a reasonable time from its delivery but not to exceed seven (7) days from its delivery. Otherwise, it is conclusively established that the item is correct and free from defects or damage.

Item for return or exchange must be unused, in good condition as delivered, and in its original packaging.

Return and exchange of merchandise will be valid for the following reasons:

    • The received product is different in nature from the product specified on the website or as agreed upon between the company and the client.
    • The received product is faulty, defective, or damaged.
    • The received product is not what was bought (wrong product is delivered)

Within  7 days from delivery, merchandise return due to reasons other than above, a restocking fee equivalent to 20% of the invoice value will be charged to customer.

You shall have the following options when returning the item:

    • To receive the refund amount via bank transfer
    • To be given a Debit Credit Memo (DCM) which will be valid for thirty (30) days from date of its issuance.
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